Shipping policy
This policy explains the shipping coverage, shipping fees, order processing times, and how Korlinto assists with shipping-related issues.
Shipping Destinations
We currently ship to physical street addresses within US.
Shipping Fees
All eligible orders qualify for free standard shipping with no minimum purchase requirement.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Our order processing hours are Monday through Friday, 9:00 AM–6:00 PM, excluding public holidays. Orders received after business hours, on weekends, or on U.S. federal holidays will be considered received on the next business day.
Business days are Monday through Friday, excluding public holidays.
Shipping Time and Estimated Delivery
After an order has been shipped, standard delivery usually takes 5–8 business days.
Including both order processing and transit time, the estimated total delivery time is 6–11 business days. For orders received after business hours, this estimated period begins on the next business day.
Estimated delivery times are not guaranteed delivery dates. Weather conditions, carrier service disruptions, holidays, and other unforeseen events may affect delivery times.
Order Tracking
Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout. Tracking information will also be included when available.
Tracking information may take up to 2 business days after shipment to become available or show updates.
Shipping and Delivery Delays
If we are unable to ship your order within the processing timeframe stated above, we will notify you, provide an updated estimated timeframe, and give you the option to cancel your order for a full refund.
Where required by applicable law, we will obtain your consent before proceeding with a delayed shipment. If we are unable to obtain the consent required to continue fulfilling the order, we will cancel the order and issue a refund.
If your package has already been shipped but has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the matter.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible.
If your order has not yet shipped and the address can still be changed, we may be able to update it for you. Once a package has been shipped, address changes may no longer be possible.
If a package is returned because of an incorrect address or failed delivery, we will contact you to arrange a refund or discuss reshipment. Any additional reshipping costs resulting from an incorrect address provided by the customer will be disclosed to you and require your approval before the order is reshipped.
If the address error was caused by Korlinto, we will cover any necessary correction or reshipping costs.
Lost, Damaged, or Missing Packages
If your package appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact us.
We will work with the carrier to investigate the issue. Even if a delivery scan is available, we will still review the issue you report. If the order is confirmed to have been lost in transit or cannot be delivered, we will provide a replacement or refund as appropriate.
Split Shipments
Items within the same order may arrive in separate packages. If this occurs, you will not be charged any additional standard shipping fees, and tracking information will be provided for each package when available.